The availability of the claims on both platforms depended on the time, contingency and disposition of the sales or customer service executive.
High number of errors or inconsistencies in both bases.
Rocketbot robots made it possible to integrate the CRM and Quality platform. When entering a case of product quality in the system, the robots are in charge of reflecting it in both bases.
With the availability of quality cases online and in real time, the company could detect the recurrence of quality complaints in products and issue preventive notices to other customers.