Robotic Process Automation (RPA)

What RPA is, what RPA does, how RPA is used, where to implement it, and more.

Software robots can automate all kinds of well-defined, standardized, and stable processes.

So, what is robotic process automation or RPA?

RPA by its acronym: Robotic Process Automation, is a software technology that allows you to automate digital tasks, such as processing requests, files, e-mails and data, in the cloud or on the Internet. software that allows you to automate digital tasks, that is, it works with files and data that may be stored on a computer, or in the cloud or on the internet.

Why is RPA the future?

Robotic Process Automation allows people to create “software robots,” also known as bots, which emulate human behavior on a computer or digital device; allowing systematized actions to be carried out according to the Organization’s processes/activities definitions.

Bots are programmed to perform the tedious and repetitive tasks that a person does, allowing people to perform tasks that add greater value to the company. Bots can be operational 24 hours a day, 365 days a year, with no breaks, efficiently producing error-free outcomes, and the capacity to process large data volumes.

Dare and build your first bot; start automating your processes and get your time back or use it on whatever you want most.

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    Why use RPA?

    1. It is agile and reliable

    Fast and error-free execution

    2. Workers adding higher value

    Your employees will perform tasks that a robot could not do

    3. Reporting

    Bots can search and gather operational details for reporting, notification or alert purposes.

    4. Increased productivity

    Add capacity thru a digital workforce without incurring on additional cost.

    5. Rapidly scalable

    Either start small or at a large scale regardless of how many times a process bot is executed.

    6. Provide excellent service to your customers

    Bots can solve a variety of customer request such as process payments, provide answers, and process requests or claims 24x7x365.

    7. Easy Bot Configuration

    No need to be a computer coding expert, just Drag & drop on the intuitive and friendly user interface.

    8. No hardware investment required

    You can leverage your current company equipment or leverage Cloud platforms.

    RPA works to meet high standards

    Automation through robots allows the behavior of a human worker to be perfectly imitated, but in functions that are repetitive and tedious, such as transferring information from email to excel spreadsheets, copying phone numbers, scanning photos or documents. These tasks require precise eyes and hands so as not to err in digitization, not to mention the long hours of strenuous human work, which is why automation through RPA allows people to be freed from these tasks to let them perform functions that a robot couldn't do.

    Bots adapt to well-structured processes, therefore a modification in business behavior is not required. You can add additional value to the Bot process later.

    You do not need great knowledge in programming to configure and activate RPA robots, it is enough to be a basic computer user. The RPA programming software, commonly known as Studio, is very intuitive and uses the “drag and drop” features to configure the instructions the Bot will perform.

    Why implement RPA in my company?

    1. Multiple benefits
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    The results of the automation are reflected in a short time, something that will undoubtedly seem very positive to the commercial area; the reduction of costs, reliability regarding the processes, security and registration of the operations carried out, speed in the operations, such as sending responses to customer requests, immediate delivery of reports. These benefits can start in one area or department, but can extend to all company processes. With RPA you can count on customer service 24 hours a day, every day of the year, this provides a constant service that your customers appreciate. It will generate greater value for your human workers, assigning them essential functions that a robot could not do, this drives the growth of your staff.
    2. Increased productivity
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    Through robotic process automation, the current organizations capacity dynamics changes, therefore, multiple requests can be attended efficiently and in parallel such as respond to a greater number of customers calls/period in a call center, and immediately respond to requests, among many others.
    3. Zero % error
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    When implementing RPA robots in your company, manual document processing, scanning, or reading errors are reduced to zero, this benefit is moving the whole world to rely more and more on RPA technologies. Industries that handle huge volumes of data where accuracy becomes a primary need such as banking, insurance, financial services, logistics, e-commerce among others are already realizing the RPA benefits. Because of that, payments, collections, budget control and other enterprise-level transactions are quickly processed and analyzed to timely send internal or external notifications thru bots.
    4. Scalability
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    What if you can promptly respond to market forces by fulfilling higher and lower demand peaks, or higher client calls volume by just activating bots? Scale your business by department or cross-departmental processes. You decide how to evolve, just do it thinking on ROI and scalability.
    5. Efficiency in customer service
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    Companies invest many resources in customer service, since it should be a fundamental part, heart, engine, and spirit of a company. Hence, providing excellent, accurate, and timely responses is highly valued. Automation bots can assist customer care representatives by gathering and presenting all the necessary information to provide accurate and prompt responses and solutions, and achieve better client’s satisfaction and higher NPS scores.
    6. Savings and faster ROI
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    Anyone could create and activate automation bots, since the interface is intuitive and easy to use it is not necessary to have advanced computer knowledge, therefore, ROI will come from anywhere within your company. Imagine the additional unexpected ROI when, consequently, employees have the time to add additional value by improving your operations.
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    Which companies use RPA in their processes?

    RPA immediately frees up workers time spent on computers. Organizations in the verticals of Financial Services, Public Sector, Insurance, Retail, ecommerce, Insurance, Energy, HealthCare are implementing RPA. However, automations are applicable across all industries’ operations, IT, Human resources, customer service, budgeting, and financials departments.

    Any established and repetitive process is a candidate for automating it with RPA technology. Other candidates to consider are related to processes handling large volumes of data such as 24×7 IT monitoring services, documents and images scanning and processing, as well as systems synchronization when no other option is available.

    The following are some of the processes that RPA can automate in a company. But that’s not all, as automations should be developed to meet your needs.

    Insurance

    • Save time when processing applications, renewals, billing. 
    • Significant improvements in customer service.
    • Automated receivables collection.
    • Accurate calcs.
    • Accurate payment to suppliers
    • Commissions reconciliation.
    • 100% on time policy payments.
    • 24x7x365 Agents, Clients and Carriers servicing. 
    • Automatic insurance portfolio reconciliation.

    Banks and Financial Institutions

    • Create history profiles.
    • Deliver bank statements automatically by multiple channels.
    • Improve the customer experience
    • Comply with Court orders related to funds withholding.
    • Reduce non-compliance fines.
    • Reduction of fines for non-compliance
    • 100% automated Cashier/Teller reconciliations
    • Zero error rate processes.
    • Reduce repetitive tasks processing time.

    Retail and E-commerce

    • Loyalty rewards automatic assignment
    • Work and deliver 24x7x365 Service
    • Zero errors processing 
    • Increase customer satisfaction by timely and prompt responses 
    • Automated quality claims processing
    • Updated information in real time
    • Automated reports
    • Automatic price and stock update
    • Stock Mass loading

    Healthcare

    • Automated workers’ timecard processing.
    • Reduce repetitive task processing time.
    • Accurate calculations
    • Configurable Automatic Notifications
    • Cost reduction
    • Customer service satisfaction improvement
    • Insurance coverage verification.
    • Phone call log monitoring and actionable notifications.
    • Account statements automated distribution.

    Logistics

    • Automated forms review
    • Logistics processes time savings
    • Work and deliver 24x7x365 Service
    • Automated manifest uploading
    • Avoid human error
    • Faster and more reliable import tracking with automation
    • Minimize fines due to undetected changes
    • Pick-up requests Automatic approvals
    • Increase Productivity
    • Cargo tracking self-management
    • Provide timely and efficient service 24/7

    It's not just automating for the sake of automating

    In order for your company to get automation technology’s full potential, it is necessary to implement a RPA platform that can assist you to create new automations that interact with each other and supports the digital transformation. You will identify new opportunities to improve data management and transactions processing, obtaining fast results by implementing bots.

    We help you get started on process automation

    RPA, the technology that accelerates the company

    scalable

    Fast ROI

    scalable

    Minimum initial investment

    scalable

    Interacts with pre-existing systems

    scalable

    Scalable and enterprise-ready

    Start your RPA Journey

    If you have questions, and need personalized advice or want to see a demonstration of our products, talk to our experts and find out how you can get started in digital transformation.